WHAT AM I REALLY LOOKING FOR IN AN EMPLOYEE SATISFACTION SURVEY?

Employees are the driving force behind any successful organization. Satisfied employees translate into less turnover - resulting in lower recruiting costs, less days off for illness or stress, and a sense of value which adds stability and security to your workplace.

But perhaps it is necessary to understand the principles behind the modern term “Human Capital Management” before it is possible to determine which staff you are trying to retain, and which are depreciating their “human capital value”.

We believe a company can advance to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class organizations.

The focus of EVALU-TECH consultants are to uncover those individuals that will lead your company to success, and rid yourself of those who are unwilling – or unable – to keep up with an ever changing technological world.

People come by their human capital through a variety of means—formal education, job training, life experiences, and through the luck of “good” DNA. A winning combination holds value in the workplace – and provides a return on those assets. A prudent business will further invest in those human capital assets, and will attempt to improve on those considered not a maximum return on investment.

From an employee perspective, a return on human capital investment, therefore, is the set of rewards that he is able to receive in return for investing his or her knowledge, skill, talent, and behavior. Those rewards come in financial forms through pay, benefits, and stock options. Equally important are the non-financial forms: intrinsic job satisfaction, recognition for good performance, opportunities to learn through the job and advance in the organization. A successful company must learn to manage and deliver this portfolio of rewards.

Your existing employees run the risk of a devaluation of their human “assets” on the job if they fail to keep up with the latest technical trends. You must value whether to invest in their education and training, and if you do… are you able to retain them long enough to be able to capitalize on your investment?

High-performing individuals manage their risk and increase their potential reward when they raise their sights beyond today and develop human capital that will be strategically important (and generate high return on investment) tomorrow. High-performing companies help them achieve this goal.

So what does this mean to you?

Management must shift their attitudes away from reliance on strictly financial rewards. And more so, it will require that they shift from conventional notions of “equitable” treatment of employees in favor of individualized, customized rewards that reflect individual performance and value creation. A membership to a golf club may be completely wasted on one worker, while a paid daycare program may be a value-added company benefit that will keep that employee at peak performance for many years to come.