Worth Personnel Group is proud to announce its acquisition in December 2006 by Evalu-Tech – a global leader in evaluation technology. We are pleased to join forces with such a reputable firm, and look forward to a rewarding association.

A survey usually originates when an individual or institution is confronted with a business problem and the existing data are insufficient. At this point, it is important to consider if the required information can be collected by a survey. If you need input from a number of people, must get results quickly, and need specific information to support business decisions, then a survey is the most appropriate technique.

EVALU-TECH will tailor each survey to extract the information you require to make smart business decisions, to move onto a more effective path, to uncover patterns, allowing you to improve on your weaknesses, and build on your strengths – resulting in a healthier bottom line!

An effective Customer Satisfaction Survey will focus on measuring the key elements that keep your existing customers coming back. We all know that it is easier to keep a client than it is to continually seek new business.

It will determine your customer’s opinions on service, staff responsiveness, understanding requirements, tracking orders, providing the latest technological solutions, and understanding of a customer’s problem or requirement. Effective Customer Relationship Management (CRM) has become the focus of business on the fast track to success.

Utilizing Evalu-Tech’s experts, you will not need to purchase survey software, your existing staff will not be required to learn how to utilize the software, administer the survey, and the results will be provided to you without fear of subjective analysis by the administrator. We provide a “safe” third-party position for your survey participants, ensuring no breach of confidentiality, and thus obtain honest and full disclosure on important issues.

Mainstream Measurements include

Recent Experience with Company
Measures the quality of Customer Care, process for getting concern resolved, time on hold, number of transfers, opinion of automated system, features and benefits of the product itself, general questions relating to the specific Customer Service Representative.

Motivation and Buying Experience
Comparison of product price compared to expectations and competition, why product was purchased, where it was purchased, number of prior purchases, expected future purchases, level of satisfaction with product and sales representative.

Technical Knowledge
Did the company website provide sufficient information to solve the problem, how was the Customer Care Representative contacted, how long did you have to wait before speaking with a representative, how quickly did the representative identify the problem, how long did it take to get the problem resolved, how many times did you have to contact customer service before the problem was corrected.

Comparison of Prior Experience
Compares a previous experience and a more recent experience, and measures changes in the areas of Customer Care, technical support, product quality, availability, and purchasing experience.

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